All photography provided by Jared Chambers

Located in Raleigh, NC, we work with clients all over the US. We excel at measuring the user experience and using the data collected to make your products more valuable to your users, easier to use, and better than your competition.

 

A great user experience

It is a differentiator and we help our clients create and measure that differentiator and the impact it has on customer acquisition, satisfaction, and retention. We are skilled in using a wide variety of behavioral science techniques including usability tests, structured surveys, performance benchmarking, longitudinal studies, focus groups and in-field research such as ethnographic research, contextual inquiries, and user interviews.

“Bedford has helped accomplish over 200 of its partners’ major conservation goals. They inspire everyone to care for the planet.”
— John Smith, Nature Conservancy Magazine

Tools we use to help our clients

  • Usability Testing
  • Ethnographic Research
  • Ergonomic Design
  • Focus Group Moderation
  • User Needs Analysis
  • Out-of-Box Experience 
  • Heuristic Evaluation
  • GUI Design
  • Mobile Applications
  • Web Design
  • User Journey Mapping
  • UI Specification
  • User Personas
  • Interviews
  • Usability Walkthroughs
  • Information Architecture 
  • Agile Development
  • Lean Startup/Lean UX
  • Rapid Iterative Design
  • Service Design
  • Card Sorting
  • Psychoacoustics 
  • Pyschophysics
  • Surveys